UPDATE!

We are open for business! Please note that we are only able to accommodate bookings of cohort groups or people from the same household within the same room according to the Alberta government’s guidelines. To avoid crowding, if you have a booking, please do not show up earlier than 5 minutes beforehand. Thank you for your understanding. Rest well, stay positive, and we will see you soon! – The UE Team

ESCAPE ROOMS LETHBRIDGE

Alley Wars 2.0 - Escape Room Lethbridge

NEW!

Catch Me if You Can

Our newest addition: a portable host-your-own-escape kit!
Take it home, to the office, camping, wherever
(just not to the airport).

Bio:

A suspicious looking suitcase is now confirmed to be a live bomb!
It again appears to have been planted by the serial bomber known only as “Mastermind.”

As an elite bomb squad, you must defuse the bomb before it destroys the neighborhood, and unmask this Mastermind before he/she/they wreaks any more havoc!

 

Game Type: 23 hour rental
Pick Up 6:30pm
Return 5:30pm Next Day

Difficulty: escape club difficulty escape club difficulty escape club difficulty escape club difficulty escape club difficulty

Ideal Group Size: 2 – 8 + Host (per round)

G Family Rating

Cost: $75 + GST / day
Plus refundable $75 Deposit

Fees may apply for special pickup and return times; please contact us if you are unable to pickup at 6:30pm.
* Contact us for large group corporate/team events including a live UE host! (Advance bookings only).

Alley Wars 2.0 - Escape Room Lethbridge

Alley Wars 2.0 : Turkish Market

An all-new competitive or cooperative scenario. Work together or split into two teams and race against each other in two adjacent market shops.

Bio:

It started out as a sightseeing trip to Turkey,
then something went wrong!
Now, you and your friends are caught in a deadly
game of sabotage and deceit. You must enter the busiest market strip in Istanbul to find the coveted “Turkish Delight.”

Finding it will be hard; taking it will be nearly impossible!

 

Game Changes: Annually

Difficulty: escape club difficulty escape club difficulty escape club difficulty escape club difficulty escape club difficulty +

Kids Setting: escape club difficulty escape club difficulty escape club difficulty escape club difficulty escape club difficulty

(request in advance)

Group Size: 2 – 12

(groups of 4 or more can be split into 2 competing teams)

G Family Rating

Cost: $25/adult, $20/youth (12-17),
$15/child (2-11)

Plus GST || $50 minimum per booking for small groups, otherwise prices are per person as listed above. || Contact us for special rates for groups over 12 guests.

Daytime bookings available. Contact us for more information.

Escape Room Lethbridge - Lost in Time

Egyptian Escape: Lost in Time

 

Bio:

A well known Egyptian archaeologist has disappeared from his own dig site. There is great concern of foul play, but locals fear something much worse. You and your associates are needed to discover the truth, without disappearing yourself!

Theme Changes:
This classic escape room will not change until further notice.

Difficulty:   escape club difficulty escape club difficulty escape club difficulty escape club difficulty escape club difficulty

Group Size: 2 – 8 people

PG Family Rating: May not be suitable for younger or sensitive children – darkness/mild scariness. Most lights can be turned on by parent’s request.

Cost: $25/adult, $20/youth (12-17),
$15/child (2-11)

Plus GST || $50 minimum per booking for small groups, otherwise prices are per person as listed above. || Contact us for special rates for groups over 12 guests.

Daytime bookings available. Contact us for more information.

Dr K's - Escape Room Lethbridge

Dr K’s Secret Bunker – VERSION 2.0

 

Bio:

Inventor, adventurer, mad scientist, explorer, and rumored time traveler, its hard to describe Dr K, and harder yet to describe his secret bunker! A place of wonder and surprise that keeps his most treasured possessions safe, and hides the one thing he doesn’t want anyone to find! Will you find it, or fall for his traps? You don’t have long before he returns from his travels and redesigns his entire bunker to keep his secret secret.

Game Changes: Annually

Difficulty: escape club difficulty escape club difficulty escape club difficulty escape club difficulty escape club difficulty

Kids Setting: escape club difficulty escape club difficulty escape club difficulty escape club difficulty escape club difficulty

(request in advance)

Group Size: 2 – 10 people

G Family Rating

Cost: $25/adult, $20/youth (12-17),
$15/child (2-11)

Plus GST || $50 minimum per booking for small groups, otherwise prices are per person as listed above. || Contact us for special rates for groups over 12 guests.

Daytime bookings available. Contact us for more information.

CAN YOU ESCAPE?

Escape rooms simulate real life escape scenarios. They are designed to immerse you in another world and challenge you to work together to follow clues, solve puzzles and make your escape.

Underground Escape is simply fun! A great activity with your family or friends, we provide an intellectually challenging, relationship building activity that is interactive and unique.

Need a team building event in Lethbridge? Does your business need an activity to go along with your staff training? Need a plan for a Christmas party? Kids’ birthdays? We can customize your escape room experience to handle groups, events, and kids. Contact us for the details.

TRAPPED

Find yourself caught in a real life escape scenario

LIMITED TIME

Do you have what it takes to solve multiple puzzles and escape in only 55 minutes?

TEAM BUILDING

Work together as a team to find a way out!!!!

BIRTHDAY PARTY / EVENTS

We can host birthday parties of all ages, corporate and family events

ABOUT US

 

Our Escape Creators

It’s obvious now looking back that the Banda brothers were destined to create escape rooms for others to enjoy. The haunted forts to scare their sisters, the secret room above the kitchen unknown to mom and dad, the tree fort in the town park equipped with secret doors, underground tunnels and traps for unwelcome intruders, all were signs of what was to come. Partnering with a good friend and businessman, they have combined their expertise in hopes to bring you all the best in escape room experiences.

 

Our Unique Facility

We offer a very unique facility, containing within it 3 collaborative businesses working together to offer you a special experience. Underground Escape, Jonny Bean Coffee, and the upstairs Dwell Urban Venue are here to be enjoyed in part or combined for special events. Contact us to make your custom event happen!

CONTACT US

Location:
418 – 13th Street North
Lethbridge, Alberta

Summer Hours:
Tuesday – Saturday 2:30pm – 10:00pm
Sunday 2:30pm – 6:30pm
Monday CLOSED**

** Open most holiday Mondays.
Closed December 24 to 26 and Easter Sunday.

Email:
info@undergroundescape.ca

Phone Number:
403-894-2899

Underground Escape - Escape Rooms

Underground Escape – Escape Rooms

FREQUENTLY ASKED QUESTIONS

COST

HOW MUCH DOES IT COST?

Adult (age 18+) $25 + GST
Youth (age 12 – 17) $20 +GST
Child (age 2 – 11) $15 + GST

$50 minimum per booking for small groups, otherwise prices are per person as listed above. || Contact us for special rates for groups over 12 guests.

WHY IS THERE GST ON YOUR GIFT CARDS?

Since tax applies to admission for our escape experiences, and most people want to give the gift of the experience and not just a dollar amount, we ask the giver rather than the receiver of the gift card to pay the GST. The tax is included up front in the price of the card so that it is not charged a second time during redemption.

(Please note: if you purchased/received a gift card before December 10, 2019, please call us to arrange your booking, and do not book online. We had not yet found a problem in which the computer charged GST separately, and so to avoid the system charging the GST again upon redemption, we need to manually enter your voucher code).

BOOKINGS & RESERVATIONS

HOW DO I BOOK A ROOM?

Our bookings are made online or by phone. We accept Mastercard or Visa online. If you need help or have any questions about making a booking please contact us.

ARE YOUR ESCAPE ROOMS PRIVATE?

Yes! Our escape rooms are booked privately. This means that you will never be paired with strangers.

THE NUMBER OF PEOPLE HAVE CHANGED?

No problem! Extra players (up to the maximum room capacity) can be added online or they can pay upon arrival. To change your booking online – up to 48 hours prior to your booking – click on the VIEW/EDIT link in the confirmation email. If you did not receive a confirmation email, please check your SPAM email folder. If you have any issues, or for changes within 48 hours prior to your booking, please call us.

CAN WE EXCEED THE ROOM CAPACITY?

Yes, but all participants in the same room must either be family members from the same household, or cohorts according to the Government of Alberta’s guidelines for the COVID-19 pandemic.
This is because physical distancing is difficult in most rooms, and impossible in some.

Each room’s maximum group size is based upon recommended comfort levels, but we can make exceptions. Contact us for large group options or renting the whole facility.

IS THERE AN AGE RESTRICTION?

Underground Escape is a family friendly facility, and each room is designed with that in mind.

Children under 12 years of age can play our escape rooms but must have at least one adult (18+) present in the group. A parent or guardian must complete the waiver on each child’s behalf beforehand.

Youth 12 to 17 years of age can play our escape rooms on their own without adult accompaniment. A parent or guardian must complete the waiver on each young person’s behalf beforehand.

Bookings must be made by someone 18 years or older, so please call us to arrange a booking that does not include adults.

DO YOU TAKE WALK-INS?

Walk-ins and same day bookings are subject to room availability. As we are not always on site, and may be busy running rooms, please call us to check our escape room availability for the day.

DO I NEED TO BRING MY CONFIRMATION NUMBER?

No, you do not need to bring your confirmation email but please bring your ID with you so that we can confirm your booking.

WHEN SHOULD WE SHOW UP?

To help avoid crowding in the lobby and stairway, please do not show up any earlier than 5 minutes prior to your booking start time.

WHAT IF OUR TEAM ARRIVES LATE?

We need to have the escape rooms cleaned and ready to start on time for future bookings throughout the day. Please call us if you will be later than your booking start time.

If you are more than 15 minutes late for your start time, we may need to re-schedule your booking or reduce your group’s time in the escape room.

If you are the one unlucky latecomer of a group booking, your group may be sent in without you, and you can join them when you arrive.

BOOKING CANCELLATIONS & CHANGES

WHAT IS YOUR CANCELLATION POLICY?

Cancellations — The Day Before:
Cancellations made up to 24 hours before your booking start time are eligible for an Underground Escape credit or a full refund. Credits can be handled over the phone. Refunds require that you call and arrange to visit the front desk of Underground Escape. No online refunds are available.

Same Day or No shows:
A booking is considered a no-show if we aren’t notified about a booking cancellation at least 1 hour prior to the start of the booking, or if nobody shows up. No refunds or credit will be given for no shows.

Same day cancellations with more than 1 hour’s notice are eligible for an Underground Escape credit. No refunds will be issued for same day cancellations.

HOW DO I CHANGE MY BOOKING?

Changes to your booking can be made up to 48 hours prior to your booking by clicking on the EDIT link in the confirmation email.

Please contact us for changes to your booking within 48 hours of booking time.

PRIVATE FUNCTIONS

DO YOU DO TEAM BUILDING?

We do book private & corporate events. We can coordinate events of any size, but our maximum people playing at the same time in our facilities is limited to 30 at one time (divided into all 3 of our rooms). Please contact us for group bookings.

There is opportunity for a quick debrief with teams after the escape scenario ends, but we otherwise operate on a normal schedule with other bookings running as usual before and after corporate team-building times. To be clear, this means that we do not offer an extended workshop approach to team building; simply the escape scenario with briefing and debriefing, which is usually plenty for the team to chew on.

We consider escape rooms to be an excellent team-building or staff party activity, and two floors above us there is a perfect rentable space called the Dwell Urban Venue, which can be booked in advance for extended group activities. Please visit their website for further details and booking rates: www.d2dwell.com/dwellurbanvenue

HOW ABOUT CHILDREN'S BIRTHDAYS?

Yes, we can customize a room to fit the age group.

If you need a party room, the Dwell Urban Venue is available for rent on the top floor of our building. To find out more information about the Dwell Urban Venue visit their website:

http://www.d2dwell.com/dwellurbanvenue/

GENERAL QUESTIONS

ARE THERE POP-OUT SCARES?

No, it is our policy not to do any intense pop-out scares in the escape rooms. That being said, some aspects of our rooms may startle some players.

ARE THE ROOMS DARK?

As with most escape rooms, some of our rooms have dark environments. Please contact us for specific questions about our escape rooms if you have any concerns.

ARE THERE STROBE LIGHTS?

There are no strobe light effects in any of our escape rooms.

HOW MANY TEAMS ESCAPE?

About 50% of the teams make it through due to our unlimited hint system, but only about 5% make it through with no hints. To be on our leader board, your team must never have played the room before,and must complete the room in a better time than the top 3 teams, and with a maximum of only 1 hint. 99% of our teams have a great time, even if they don’t finish.

CAN WE GET A HINT IF WE ARE STUCK?

Team progress is monitored in each room. We have an unlimited hint system to help players get through each room.

ARE YOU WHEEL CHAIR ACCESSIBLE?

At this time, unfortunately, none of our escape rooms are wheelchair accessible.

DO YOUR ESCAPE ROOMS CHANGE?

Yes, we are always creating new escape adventures and puzzles. Most escape room themes are changed periodically. Check the room profile to find out the last time it was updated.

WHY DO I HAVE TO SIGN A WAIVER?

First of all, our rooms are safe! We make the safety and well-being of all participants our priority above all else.

Secondly, our building owners are smart, and require all escape room guests to sign a waiver as a release of liability.

Some guests seem alarmed when asked to sign a waiver, but this is usually because they have never been in an escape room, or because they do not understand how safe our rooms actually are.

If you have never done an escape room before and you are wondering whether you will perform death-defying stunts or have to fight off live crocodiles in our rooms, the answer is no, you won’t.

We ask that guests take the time to read the waiver so as to understand the potential risks – however low they may be – that they are agreeing to before participating. You can read the waiver by clicking any of the SIGN THE WAIVER buttons on our site, or by following this link: https://www.smartwaiver.com/w/59a6303e042e8/web/

If you are still concerned after reading this, please contact us with any questions you may have (other than “why do you have a waiver?”) 🙂

Photo & Design Credits –

Alley Wars 2.0 Poster:
South of 12th
Henry Shellard – @henryshellard
Jeremy Mura – @jeremymura
Matt Cameron

Lost in Time Poster:
South of 12th

Dr. K 2.0 Poster:
South of 12th
Sergi Viladesau – @svi_designs
Matt Cameron